How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

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Frequently Asked Questions

Purchase from authorized stores
You can have GETD latest eyewears or smart wearable items by these 3 methods:

Via online stores: We have authorized distributors in various countries. Most of the stores that appear when you search for 'GETD' on e-commerce platforms such as Amazon, eBay, and Aliexpress are officially authorized dealers. If you are unsure about this, you can contact our customer service team for confirmation.

By using local map services such as Google Maps to search for GETD, the nearest authorized store address will appear. You can visit the store to make a purchase, or you can ask our online customer service for the store address.

You can purchase GETD products and enjoy our premium services through iGETD.com or your local official GETD store.

If you are also interested in 'becoming an authorized GETD dealer,' you can visit the 'Become A Dealer' page for more details.

Can products purchased from authorized stores enjoy the same official services?
Yes, no matter where you purchase the product, you will receive the same warranty service. However, due to varying legal requirements in different countries, the warranty period and conditions may differ by region. You can check iGETD.com or read the product manual for more details.
Buy online and pickup at near store
In the United States and a few other regions, GETD offers an 'Online Purchase, In-Store Pickup' service. You can select your preferred products on iGETD.com, then visit a nearby GETD store to try them out and make your purchase.