Contacting GETD Team
On this page, we strive to provide comprehensive information to help you connect with the various teams at GETD.
Order and Product Support
If you have questions about your order, please contact our customer support team at customerservice@igetd.com for further assistance. If you want to learn how to use GETD products or discuss more technical details, you can click here to start an online chat with our product consultant.
Shipping and Tracking
Our products are available for purchase in most countries worldwide. For detailed information on delivery times and shipping regions, please visit our shipping policy page. Alternatively, log in to your account to check your order status in the personal center or email trackorder@igetd.com to inquire about the progress with our global shipping partners.
Refunds and Exchanges
To protect the rights of every customer globally, whether you purchase GETD products on Amazon or from an authorized offline dealer, you are entitled to comprehensive after-sales service policies, including returns, exchanges, and refund protection.
For refunds, you can communicate with our customer support team at customerservice@igetd.com, or click here to check if you qualify for a refund and submit a request quickly. For exchange-related questions, please refer to the "Return and Exchange Policy" page to understand your rights.
Authorized Dealers and Franchise Support
We welcome qualified partners from around the world to join the GETD brand and grow with us. You can click here to visit the "Become a Dealer" page for more information, or contact us at franchise@igetd.com, and our Business Development team will reach out to you for further communication.
Global Offices
We have local support teams in Europe, the United States, and other regions. Whether you are a media journalist or a YouTube/TikTok creator, you can schedule a visit by contacting us at pr@igetd.com.
Complaints and Suggestions
If you have any improvement suggestions for this website or the GETD app, or if you encounter any bugs, please contact Complaint@igetd.com. If you have feedback on our product planning or suggestions for improving features, please reach out to our customer support team.